Answers to our most frequently asked questions

  Frequently asked questions

  1. Hold the Option key and click the Apple  menu. Choose System Information.
  2. Under the Hardware section of the System Information window, select Power. The current cycle count is listed under the Battery Information section

To check the specs on your Macbook Pro click on the  Apple menu in the top left corner of your Macbook and select ABOUT THIS MAC.

Yes we are by law required to obtain a copy of your ID and keep it for at least 7 business days after which we dispose of it. 

We need an original proof of purchase, invoice, or upgrade slip.

We only buy what we have available to select from on our website. Subscribe to our emailing list to find out when new products are added

No. generally these are CDMA phones, and have no Trade in value.

WeBuyPhones 100% reviews on Google . Google reviews can not be altered or deleted. You can also drop your device at our office at Loftus Versfeld or one of the four Powerbite Partner Stores. Please contact us to make a booking

Once we receive your device we test it and pay you within 48 hours of receiving it. We will update you with a proof of payment

Once you submit your device to sell, we will book a courier and you will receive an email with the waybill that you can attach to your device. If you don't have a printer TheCourierGuy will fill it in for you

Trading Phone will supply you a Prepaid label.
No payment required if you use these options.

Special Delivery
For products valued over £100 we recommend our customers to use Royal Mail Special Delivery, allowing you to track and trace your items. 
We will include a Registered Post Label, if you request a Sales Pack from us.


Once you submit your request to sell we will email you one

Once you siubmit you request to sell we will book the courier for the day you want us to oollect. You only have 7 days from submittting

Expired order will need to be resubmitted
Simply login to My Account and Add New Order.
and there is no need to re-input your details.