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Understanding Our Device Grading System

At webuyphones South Africa, we want you to make informed decisions when purchasing tech. Our grading system ensures transparency about the condition of each device we sell.

Our Grading System

We use a four-tier grading system to categorize our devices:

  1. Brand New (Sealed in the Box)
  2. Excellent like new (Like a brand new phone)
  3. Used Condition (Obvious signs of use but no cracks)
  4. Faulty (Face ID may not work)

All devices, except those in the "Faulty" category, are thoroughly tested to ensure they are fully functional.

Detailed Breakdown of Grades

Brand New (Sealed in the Box)

  • Device is completely new and unopened
  • Original manufacturer's seal is intact
  • Full manufacturer's warranty applies

Perfect for those who want a brand new device, possibly at a discounted price compared to retail stores.

Excellent like new (Like a brand new phone)

  • Appears and functions like a brand new phone
  • May have been briefly used or returned within the cooling-off period
  • No visible signs of use
  • Battery health at 95% or above
  • All accessories are typically included and unused

Ideal for customers who want a device that looks and feels new but at a slightly lower price than a sealed box item.

Used Condition (Obvious signs of use but no cracks)

  • Clear signs of previous use (e.g., scratches, scuffs, or minor dents)
  • No cracks on the screen or body
  • All functions work perfectly
  • Battery health at 80% or above
  • May come with or without original accessories

These devices offer the best value for money, perfect for budget-conscious buyers who don't mind some signs of use.

Faulty (Face ID may not work)

  • Devices in this category have specific known issues
  • Common issues might include non-functioning Face ID, minor screen defects, or battery issues
  • Core functions (calling, messaging, internet browsing) typically work
  • Sold at a significantly discounted price

Faulty devices are sold as-is and are ideal for tech-savvy users or those looking for a very low-cost option. Please read the specific fault description carefully before purchasing.

What We Check

For every device, we thoroughly check:

  1. Functionality: All core features are tested.
  2. Battery Health: We provide an accurate battery health percentage (except for Brand New devices).
  3. Cosmetic Condition: We carefully inspect and note any cosmetic imperfections.
  4. Connectivity: We ensure all wireless functions work correctly.
  5. Accessories: We list any included accessories.

Our Quality Guarantee

Every used device we sell, except those in the "Faulty" category, comes with a 1-year limited warranty against factory defects (excluding battery issues). All purchases, including "Faulty" devices, have a 7-day return policy, giving you peace of mind with your purchase. Brand new devices are covered by the manufacturer's warranty.

Regardless of the grade, all our devices are:

  • Factory reset and ready for setup
  • Free from any iCloud, Google, or other account locks

Tips for Choosing the Right Grade

  • Consider your budget and how you'll use the device
  • If you want a perfect, untouched device, go for "Brand New"
  • For the best balance of condition and value, consider "Excellent like new" or "Used Condition"
  • "Faulty" devices can be a great option if you're comfortable with the specific issue or plan to repair it

Questions?

If you have any questions about our grading system or a specific device's condition, don't hesitate to. We're here to help you make the best choice for your needs.