Help Center

Shipping and Delivery

At webuyphones South Africa, we strive to make your buying experience as smooth and efficient as possible. Here's everything you need to know about our shipping and delivery process.

Delivery Options

We offer different delivery options to suit your needs and location.

  1. Standard Delivery

    • Free for orders over R1000
    • R50 for orders under R1000
    • Delivery within 3-5 business days

  2. Express Delivery

    • Free for orders over R1000
    • Delivery within 1-2 business days

  3. Same-Day Delivery

    • Available Gauteng area
    • Enquire about availability
    • Order before 10 AM for same-day delivery

Delivery Areas

We deliver to all major cities and towns across South Africa. Remote areas may require additional delivery time.

Same-day delivery is currently only available in Gauteng.

Tracking Your Order

Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your package on thecourierguys website.

Delivery Process

  1. Order Confirmation: You'll receive an email confirming your order details.
  2. Order Processing: We prepare your device for shipment (typically 1 business day).
  3. Dispatch: Your order is handed over to our courier partner.
  4. In Transit: The courier transports your package to your address.
  5. Delivery: The package is delivered to your specified address.

Someone must be available to receive and sign for the package upon delivery.

Insurance and Safe Delivery

All our shipments are fully insured against loss or damage during transit. We use trusted courier services to ensure the safe delivery of your device.

Delivery Delays

While rare, delays can occur due to unforeseen circumstances. If your delivery is taking longer than expected, please check your tracking information or contact our customer support team.

International Shipping

Currently, we only ship within South Africa. We do not offer international shipping at this time.

Frequently Asked Questions

Can I change my delivery address after placing an order?

Yes, you can change your delivery address by contacting our customer support team within 24 hours of placing your order.

What if I'm not home to receive my package?

The courier will attempt delivery up to 3 times. After the third attempt, the package will be returned to our warehouse, and we'll contact you to arrange redelivery.

Do you deliver on weekends and public holidays?

Standard and Express deliveries are made on business days only.

What happens if my package is lost or damaged during shipping?

All our shipments are insured. If your package is lost or damaged, please contact our customer support team immediately, and we'll resolve the issue promptly.

Ready to make a purchase? Shop our range of devices now!

If you have any other questions about shipping and delivery, don't hesitate to. We're here to ensure you have a great experience shopping with webuyphones South Africa!