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How to Best Describe the Condition of Your Device

When selling your device to WeBuyPhones, it's crucial to accurately describe its condition. This helps us provide you with the most accurate quote and ensures a smooth selling process. We categorize devices into four main conditions: Brand New, Good, Fair, and Poor. Here's a detailed guide to help you determine which category your device falls into:

Our Device Condition Categories

Brand New

Brand New devices are untouched and in their original packaging.

  • Brand New, sealed in the box
  • The device has never been opened or used
  • All original accessories are present and unopened
  • Full manufacturer's warranty applies

Good

Good condition devices show minimal signs of use and are fully functional.

  • Used but in like-new condition
  • No scratches on the screen or body
  • May have very minor signs of use that are only visible upon close inspection
  • All functions work perfectly
  • Battery health is typically above 90%
  • All original accessories are ideally included

Fair

Fair condition devices show clear signs of use but are still fully functional.

  • Used with obvious signs of use
  • May have light scratches or scuffs on the screen or body
  • No cracks or deep scratches
  • All functions work correctly
  • Battery health is typically above 80%
  • May be missing some non-essential accessories

Poor

Poor condition devices have significant damage or functional issues.

  • Anything that would need a repair
  • May have cracked screen or significant body damage
  • Could have functional issues (e.g., faulty buttons, camera problems)
  • Battery health might be below 80%
  • May be missing essential accessories

Tips for Accurately Describing Your Device

  1. Inspect Thoroughly: Check your device in good lighting. Look at it from different angles to spot any scratches or dents.

  2. Test All Functions: Ensure all buttons, ports, cameras, and features are working correctly.

  3. Check Battery Health: For iPhones, go to Settings > Battery > Battery Health to see the maximum capacity percentage.

  4. Be Honest: It's better to be upfront about any issues. We will inspect the device upon receipt, and any discrepancies could delay the process.

  5. Take Photos: While not required for the initial quote, having clear photos of your device can be helpful if you need to discuss its condition with our team.

  6. When in Doubt, Choose Lower: If you're unsure between two condition categories, it's better to select the lower one to avoid any potential issues during the assessment.

What If My Device Doesn't Fit These Categories?

If your device has a unique issue or doesn't seem to fit perfectly into one of these categories, don't worry. You can still get a quote by selecting the closest category and then providing additional details in the notes section or by contacting our customer support team.

Remember, our team will perform a thorough inspection of your device upon receipt. If the condition differs significantly from what was described, we may need to revise our offer.

By accurately describing your device's condition, you help ensure a smooth and efficient selling process. If you have any questions about determining your device's condition, don't hesitate to reach out to our support team. We're here to help you get the best value for your device!

Last Updated: October 21, 2024