Help Center

Preparing Your Device for Sale

Before you send your device to webuyphones South Africa, it's crucial to properly prepare it. This ensures your personal information is protected and helps you get the best possible value for your tech.

1. Back Up Your Data

Once your device is erased, you can't recover any data. Make sure you have everything you need before proceeding.

  • For iOS devices: Use iCloud or iTunes to back up your data
  • For Android devices: Use Google's built-in backup service or your manufacturer's backup app
  • For laptops: Use an external hard drive or cloud storage service

2. Sign Out of All Accounts

Ensure you're signed out of:

  • iCloud (for iOS devices)
  • Google Account (for Android devices)
  • App Store or Play Store
  • Social media accounts
  • Email accounts
  • Any other personal accounts

3. Disable Security Features

  • Turn off Find My iPhone (for iOS devices)
  • Disable Factory Reset Protection (for Android devices)
  • Remove any passcodes, PINs, or biometric security features

4. Perform a Factory Reset

A factory reset erases all data on your device and returns it to its original settings.

  • For iOS: Go to Settings > General > Reset > Erase All Content and Settings
  • For Android: Go to Settings > System > Reset options > Erase all data (factory reset)
  • For laptops: Follow the manufacturer's instructions for your specific model

5. Remove SIM and Memory Cards

  • Don't forget to remove your SIM card
  • If your device has a removable memory card, take it out

6. Clean Your Device

  • Use a soft, lint-free cloth to clean the screen and body
  • Remove any stickers or personalizations
  • Ensure all ports and buttons are free from debris

7. Gather Accessories

Including original accessories can increase the value of your device!

Collect and include:

  • Charger and cable
  • Original box (if you still have it)
  • Any other accessories that came with the device

8. Check Device Condition

  • Verify that your device powers on and functions correctly
  • Test all buttons and ports
  • Note any scratches, dents, or other imperfections

9. Document Your Device

  • Take clear photos of your device from all angles
  • Make note of any damage or wear
  • Keep these for your records

10. Prepare for Shipping

  • Use sturdy packaging to protect your device
  • If possible, use the original box inside another shipping box
  • Include padding to prevent movement during transit

Remember, we'll arrange collection with our courier service for your convenience.

Frequently Asked Questions

How do I remove my Google Account from my Android device?

Go to Settings > Accounts > Google, then tap "Remove Account." You may need to enter your device passcode to confirm.

What if I can't turn off Find My iPhone?

If you can't turn off Find My iPhone, it might be because you don't know your Apple ID password. You'll need to recover your Apple ID before proceeding.

Do I need to include the original charger?

While not required, including the original charger can potentially increase the value of your device.

What if my device doesn't turn on?

We still buy devices that don't power on, but this will affect the quoted price. Be sure to accurately describe your device's condition when getting a quote.

Properly preparing your device is crucial for protecting your personal information and ensuring a smooth selling process.

Need more help? Don't hesitate to conact our support team. We're here to assist you every step of the way!

Ready to sell your prepared device? Get a quote now!